Business Development Courses
The Skills Network YDSA Microsite
The Skills Network and the YDSA are currently working together to offer Learners access to Level 2 & 3 qualifications via distance learning.
There are a range of business development training courses within The Skills Network, from accountancy and health and safety, to digital marketing training, all of which can support a business and at a reduced or free rate.
There are also many courses that initially may not appear relevant but may well support the varied type of operations that take place in the commercial vessel sector, such as working with young people, working with those with differing abilities and food and drink services onboard.
We have picked out a couple of relevant courses listed below but please have a browse here YDSA - training and development to see the full range of courses available, some courses are fully funded whilst others cost from £30 depending on the level.
Manual Handling Safety at Work
Manual handling is the transportation or support of a load either by hand or by bodily force, including lifting, putting down, pulling, pushing, moving or carrying loads. All employers must protect their employees from any risk of injury from any hazardous manual handling in the workplace, meaning manual handling training courses are vital.
Our online CPD manual handling safety at work course is designed to provide an understanding and awareness of the risks associated with manual handling and how to recognise and reduce the risks to prevent injury or ill health.
Manual Handling Safety at Work
Understanding Search Engine Optimisation for Business
This short course in Understanding SEO for Business teaches the principles of SEO. Learn how to optimise websites for Google search using multiple techniques including technical optimisations, content and digital PR.
Discover why SEO is important for business and the different SEO techniques that form a digital marketing strategy.
Understanding Search Engine Optimisation for Business
Stress Management
Research shows that stress, along with anxiety and depression, account for 51% of all work-related ill health cases in the UK, so it is essential that people know how to manage stress at work. No matter the job role, business size or sector, everyone can experience stress, and employers have a legal duty to protect their employees from it.
The online CPD Stress Management course is perfect for individuals wanting to upskill for personal or professional reasons, or employers looking for stress management training for their staff. It will provide the key knowledge needed and covers subjects including the causes and impact of stress, symptoms, management techniques, how to provide support and reduce stress, and management responsibilities.
Level 2 Certificate in Principles of Customer Service
Learn the basic principles of good customer service, this qualification provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. Develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events.
In Scotland, this course is comparable to a Level 5 based on the Scottish Credit and Qualification Framework. Upon completion of the course, learners in Scotland will receive the college’s e-certificate.
Fully Funded
Level 2 Certificate in Principles of Customer Service
Welcome Afloat!
Welcome Afloat is a highly practical customer service training course, using varied active training styles to give participants the skills and knowledge they can immediately use in the workplace. The Welcome Afloat one-day training course gives participants today's core customer service skills - reflecting the latest techniques and best practice.
If you work in the Leisure Marine Tourism Sector in a customer facing role, this course is for you. Booking through the YDSA offers a 10% discount on the BM non-member rate. Please complete the expression of interest form for prices and dates.
Welcome Afloat - Your guide to great customer service
The EnviroNaut Course
A free online course from the EU to certify an "Environmental Officer in Nautical Tourism" that fills skills gaps of the different sub-sectors within the Nautical Tourism sector.
The Curriculum covers modules such as: Environmental legislation and standards, company policies, environmental procedures onboard/onshore, the handling of impacts, and others and has been designed for Marinas, Sea Schools and Watersports Clubs, Skippers and Maintenance Companies.
Climate Fit - SME Climate Hub
Climate Fit is a free online training course specifically designed for SMEs to help reduce their carbon emissions and join the collective race to net zero.
It can be hard to know where to start when it comes to addressing climate change. The sheer scale of the challenges ahead, coupled with a lack of information and limited resources to initiate change, leaves many unsure how to take action.
Wherever you are in the world, and whether you are a team of two or have a squad 100 strong, this course aims to help small and medium businesses navigate the path to net zero, in seven achievable steps.
What’s in it for you?
By taking climate action your business can:
- Meet growing consumer demand for sustainable brands
- Discover how you can save money and create new revenue through sustainable practices
- Win and retain business with leading companies expecting sustainability from their suppliers
- Manage risk and improve resilience
- Enhance your access to capital
- Attract and retain top talent looking to work with sustainably focused organisations
- Be ahead of the game with regulatory changes
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